Bitx Help Center
Self- Service
Reset 2FA
Reset two-factor authenticator.
Reset password
Change your password.
Name/Birthday Correction
Correct your name/birthday.
Legacy Inheritance
Claim deceased user's assets.
Change Residential Address
Change address and provide new Proof of Add.
Reset KYC
Identity verification update.
Appeal KYC Rejection
Request review of verification rejection.
Crypto Deposit Not Arrived
Crypto Deposit not credited to Bitx account.
Contact Support
Please sign in to submit a support ticket.
Sign InFaq
Top Questions
- 1 Get Started on Bitx Lite to Buy and Sell Your Crypto
- 2 How to Complete Identity Verification for a Personal Account?
- 3 How to Deposit/Withdraw Cryptocurrency on Bitx?
- 4 Frequently Asked Questions on Bitx App Funding Wallet Migration
- 5 Why Hasn't My Withdrawal Arrived
Identity Verification
- Why Do I Need to Complete Identity Verification for My bitx Account?
- How to Complete Identity Verification for a Personal Account?
- How to Complete Entity Verification: A Step-by-StepGuide
- How to Request/Provide Signatures for Bitx Entity Verification Documents Online
- How to Use the Verification Collaborators Function in Bitx Entity Verification?
Two-Factor Authentication (2FA)
- How to Create a Passkey for My Bitx Account?
- What Is the "Must verify using passkey" Function?
- How to Complete Passkey Verification on a Desktop?
- How to Use BAuthenticator for 2FA on the Bitx App?
- How to Use BAuthenticator for 2FA on the Bitx Website?
Latest Articles
Update on the Collateral Ratio Under Portfolio Margin and the Leverage & Margin Tiers of USD@-M Perpetual Contracts
2025-05-25Orbiter Finance Trading Competition: Trade Orbiter Finance (OBT) and Share $640K Worth of Rewards
2025-05-24South Asia Exclusive: Complete Your First Futures Trade to Share 45,000 DOGE in Token Vouchers
2025-05-23Sophon (SOPH) Will Be Available on Bitxe Alpha and Bitx Futures
2025-05-23South Asia Exclusive: Complete Your First Spot Trade to Share 1.5 Billion PEPE in Token Vouchers
2025-05-23
Guide to Account Functions
- How to Register on the Bitx Apip?
- How to Register on the Bitx Website?
- How to Reset Your Bitx Account Password?
- How to Disable My Bitx Account
- How to Unlock My Bitx Account?
Wallets
- How to Check My Bitx Wallet Balances and Transfer Funds
- How to Transfer Assets From Funding Wallet to Spot Wallet
- Frequently Asked Questions on Bitx DeFi Wallet Swap
- How to Create a Bitx DeFi Wallet?
- How to Verify Your Account Balance on Bitx?
